Now Hiring: Part-Time Customer Experience Manager
Hybrid – Local Only

📍 Location: 146 Kline St, Downtown Aiken, SC
🕒 15–25 hours/week to start
💵 $15–$20/hr starting scale, with growth and bonuses
Apply via Indeed

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At The Butters Hygienics Co., we don’t just make bath, body, and intimacy products; we make people feel seen, safe, and cared for. Customer service is our brand — it’s how people experience us before they ever touch a jar of lube or a bar of soap.

We’re looking for a Customer Experience Manager to be the voice, face, and energy of The Butters across all touchpoints. This role is part customer service, part community engagement, and part brand guardian.

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What You’ll Do

Customer Support

• Manage customer interactions by chat, phone, and email.

• Provide consistent, thoughtful responses that make people feel comfortable, safe, and valued.

• Solve problems with clarity, empathy, and care.

Community Engagement

• Interact with customers on Instagram, TikTok, and other social channels.

• Reply to DMs, comments, tags, and mentions with The Butters’ signature voice.

• Keep conversations playful, warm, and authentic.

Content & Posting

• Draft and post light content (captions, stories, short-form videos).

• Support product launches and promotions across platforms.

• Share what’s resonating with our community back to the team.

Bridge Building

• Translate customer questions, needs, and trends into insights for the production and leadership team.

• Provide feedback on what customers might want to see or hear more of.

Local Media Support (SC-based only)

• Assist with product photo/video shoots and simple editing.

• Learn hands-on content skills (training provided).

• Offer customer-informed feedback to guide creative direction.

Content Strategy & Crafting

• Take an active role in shaping creative ideas.

• Collaborate with leadership on campaign concepts.

• Craft captions, campaigns, and messaging beyond simple posting.

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Who You Are

• Experienced in customer service within customer-oriented companies.

• A natural communicator who makes people feel heard and cared for.

• Skilled at balancing multiple conversations without losing track of details.

• Confident in email, phone, and social interactions.

• Comfortable creating light social content.

• Curious, adaptable, and excited about The Butters’ mission and voice.

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Compensation & Growth Path

We pay fairly and scale pay with responsibility.

• Training: 4–6 hrs at $14/hr

  • 2 hrs self-guided (website, feeds, notes)

  • 1–2 hrs videos/documents + open-book quiz

  • 1 hr one-on-one with Mr. Butters

  • 1 hr tech setup/training

• $15/hr – Core Feeds: Email, Phone, Chat.

• $16/hr – Social Posting & Engagement: Instagram + TikTok.

• +$0.40/hr per additional channel (up to +$2/hr): e.g. Facebook, Pinterest, YouTube, LinkedIn, Reddit.

• +$1/hr – Media Support: Local photo/video assistance.

• +$1/hr – Content Strategy & Crafting: Help shape campaign ideas and messaging.

Range: $15–$20/hr. Growth is built in — the more you take on, the more you earn.

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First 90 Days Ramp-Up

Month 1 – Foundations ($15/hr)

• Core feeds only (email, phone, chat).

• Learn products + The Butters’ customer voice.

• Weekly check-ins for feedback.

Month 2 – Social Engagement ($16/hr)

• Add Instagram & TikTok posting/interaction.

• Collect insights from customer conversations.

• Weekly tone and engagement review.

Month 3 – Expansion ($16.40–$20/hr)

• Add additional channels (+$0.40/hr each).

• If local: begin media support (+$1/hr).

• If advanced: start content strategy/crafting (+$1/hr).

• Deliver weekly report on insights and engagement highlights.

Long-Term Growth: After 90 days, the goal is a consistent brand voice, a daily rhythm of support & posting, and a strong feedback loop between customers and production.